THE GRIEVANCE OFFICER
How to complain about anything PT24 has published or done, who reads the complaint, how long they have, and where you can go if the answer does not satisfy you.
Last updated 11 September 2026
Why this page exists
Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 requires a publisher like PT24 to name a grievance officer, to publish how to reach them, and to keep to a clock. This is that page, and the clock is at the foot of it.
What to bring here
Anything about what this paper has published or how it behaves. There is no category a complaint has to fit.
- A story
- Wrong, unfair, intrusive, or published without asking you.
- A photograph or a video
- Yours, used without permission, or someone in it who should not be.
- The law
- Something on this site you believe to be unlawful.
- Your information
- Anything about what PT24 holds about you. The same officer answers requests under the data protection law, and the DPDP consent page sets out what you can ask for.
- An advertisement
- What one claimed, or where it appeared.
What to send
Enough for the officer to find the thing you are complaining about and to reach you with an answer.
- The page
- Its address, or the headline and the date it ran.
- What is wrong
- In your own words, and what you would have us do.
- Who you are
- A name and an address we can reply to.
- Anything that helps
- A document, a photograph, a link. Send what you have.
What happens, and when
- Within 24 hours
- The officer acknowledges your complaint and gives it a number.
- Within 15 days
- The officer decides it and tells you the decision and the reasons for it. If it takes a correction, the correction is made and logged.
- If we cannot decide it in time
- You are told why before the 15 days are up, and told when you will hear.
If the answer does not satisfy you
The officer's decision is this paper's answer and not the end of the matter. Three doors stay open, and using one does not close the others.
- The appeal committee
- A Grievance Appellate Committee constituted under the same 2021 Rules will hear an appeal against the officer's decision, normally within 30 days of it.
- The Data Protection Board of India
- For a complaint about your personal information, once you have brought it here first, as the DPDP Act 2023 requires.
- The courts
- Nothing on this page takes away a remedy the law gives you.
What this page is not
It is not the quickest way to get a fact corrected: the desk named on the story is, and the corrections page says how. And it is not a way to have criticism removed. PT24 will correct what is wrong and will not unpublish what is merely unwelcome.
Who to write to
Samadhan Singh, grievance@primetime24.com.
A complaint is acknowledged within 24 hours and decided within 15 days.
The rest of the house: Who we are, The editorial charter, Corrections, Ownership.
What you read this site under: Privacy, DPDP consent, Terms.
